The Nevis Lined with Handmade Tartan

I ordered a wallet with custom tartan at the end of April. 8 weeks later my order has not been successfully fulfilled. After 4 weeks Orraman dispatched a wallet, but did not include my full address on the package label. I live in an estate with a number of flats spread across four buildings and the Royal Mail, faced with incomplete information, returned the package to Scotland. Orraman confirmed they had my correct address, and the wallet was re-sent.
Over 5 weeks from initial order I received a notification from the Royal Mail that a package had been delivered. Except it hadn't - after hunting around the estate I found the package in a different building. Orraman, despite having my full address, had made exactly the same mistake (missing off my full address on the label). This was only a few minutes of inconvenience, and I looked forward to opening the package.
Remember I mentioned a custom tartan? When placing my order on their website I selected my family tartan from the options presented by Orraman, and this was accepted. The wallet delivered had a different tartan, the only similarity being the colour. Orraman admitted that this was their mistake (and I should point out the incorrect addressing is on them too). A promise was made that a new wallet would be made as a "priority" but 8 weeks from initial order I have lost faith that anything will turn up.
I really wanted to support this company, but the experience so far has been pretty dismal.

It took a while to arrive and in a panic I contacted them. They were lovely, sorted out my wallet asap, and were very active on emails and the wallet I finally received was bang on! I personally got it with an ID slot to make life easier and it did not disappoint. I tend to find I’m quite skeptical of small businesses however these guys were amazing and make quality goods!

I am really happy with my new wallet, the quality is what you would expect from a hand made item. Very happy and would highly recommend.

I ordered 2 custom wallets, hand stitched, one for me and one for my old man. I went with the Blackwatch for my dad and the Oban mist for myself, I got my family tartan added to the wallets as well as the family motto. Unfortunately they were lost in transit, but as soon as I contacted Orraman, Chris got right back to me with an apology and instantly remade my order and got it sent out with next day delivery. He updated me personally on the tracking info, and I could not of asked for a better customer service even if I wanted it. I will definitely be a returning customer, and I can definitely recommend the wallets, personally, I love the fact it's hand made, there is an innate quality to something that's made by hand that a machine cannot provide, it's unique. Thank you !!

Fantastic hand made and hand stitched wallet , perfect size , would 100% recommend this great little company